Welcome to RCA Real Estate. The following information is provided for your assistance when moving into your new home and for the ongoing relationship with us. As a tenant, you will have certain responsibilities which will be explained to you. To ensure this is made easy, we have provided some information below to help you meet your obligations. If you’re ever unsure or need help, please contact us.

TENANT COMMUNICATION

While we are happy to take your call. All tenant requests must be received in writing email and our online forms. We need to keep up to date telephone numbers and employment records during your tenancy. You must advise RCA Real Estate, if there are any employment or contact detail changes.

DOCUMENTS

The Tenancy Agreement and Condition Report are legal documents and it is suggested that you retain them in a safe place during your tenancy. You may need to produce them at some time in the future to establish any claim you may have.

CONDITION REPORT

This document is as important as the signed Tenancy Agreement as it establishes the condition of the property at the commencement of your tenancy and will be used as a comparison at the end of your tenancy as the basis on which your bond is refunded.

Please check it and amend it as necessary. You have three (3) working days after the commencement of your tenancy to complete, sign and return it to us. If you neglect to return a signed copy of this report, you could forfeit your right to object if there is a disagreement at the end of your tenancy.

SERVICES

Connection of services such as gas, electricity, telephone and water are your responsibility.

INSURANCE.

It is not your landlord’s responsibility to insure your possessions. The landlord’s insurance policy covers only the building plus any fixtures and fittings. We recommend that you take out contents insurance.

KEYS .

It is your responsibility to return all keys to the property to us at the end of your tenancy. If you change any locks during your tenancy, it is a provision of the Residential Tenancies Act, 1997 that you supply us with a key.

PAYMENT OF RENT

Tenants must pay rent in advance as part of the signed tenancy agreement. Rent in full is due on or before the due date – Rental payments are to be paid in the methods specified in your lease agreement.

You must contact RCA Real Estate, if you are unable to pay your rent by the due date. A good tenant respects that the landlord relies on rent being paid on time.

LATE PAYMENT OF RENT

Late payment of rent is treated very seriously. You will receive a reminder via SMS, letter and/or phone call should your rent be late. Eviction processes commence if your rent is 14 days late and may result in RCA Real Estate listing you with credit reference agencies.

REPAIRS AND MAINTENANCE

All maintenance issues must be reported to RCA Real Estate Property Management. If you have a maintenance request, please complete the online maintenance form. Alternatively, you can email the completed form found in your tenant kit or download one from this website. Maintenance appointments are made between tenants and tradespeople. If a tenant is not home at the agreed meeting time, the tenant will be responsible for the standard tradesman service call out fee.

An urgent maintenance is defined by the Residential’s Tenancies Act 1997 as:

· Burst water service

· Blocked or broken toilet system

· Serious roof leak

· Failure or breakdown of any essential services or appliances. Eg cooking/heating Etc

· Gas leak

· Dangerous electrical fault

· Flooding or serious flood damage

· Failure or breakdown of the gas, electricity or water supply

Urgent maintenance must be reported to RCA Real Estate Property Management. If you need to call out a tradesman for an urgent repair please let us know the next working day. An example of a non-urgent repair is a leaking tap. If you arrange non urgent work you may be liable to pay the account. Repairs caused by tenant neglect, will be billed to the tenant. For example: a cracked/broken window or a foreign object blocking a toilet. It is the tenant’s responsibility to replace all damaged, defective, or broken light globes, spotlights and/or fluorescent tubes (including starters) during the term, at the tenant’s expense. If you are ever unsure of whose responsibility a repair is please contact your property manager.

VENTILATION OF PROPERTY

If properties are inadequately ventilated or heated, condensation and mildew will result. It is the tenant’s responsibility to ensure their property is adequately ventilated by regularly opening windows, particularly in bedrooms and bathrooms.

ROUTINE INSPECTIONS

Routine inspections are undertaken every 6 months to monitor the condition of a property and plan landlord maintenance requirements. You will be given adequate notice before any inspection is conducted. If you are not present at the time of inspections, spare keys will be used to gain access.

BREAKING YOUR LEASE

If you wish to break your tenancy agreement the following conditions will apply: You are responsible for paying rent until such time as the property is re-let or at the expiry date of the lease, whichever occurs first. You are also responsible for paying the landlords letting fee which is equivalent to 2 week's rent + GST.

REFUND OF BOND.

RCA Real Estate will always refund the bond to a tenant if the property is left clean and tidy and no rubbish or other articles are left behind. The property is to be left in the same condition as when you, as the tenant, first moved in (as detailed in Condition Report).